To complete your order we require the following: your name, address, telephone number, e-mail address and payment through paypal. This information will allow us to process your order & notify you of acceptance of your order. We will contact you should there be a problem with your order i.e. an item ordered is out of stock, we are unable to obtain authorisation of your payment or an incorrect address has been given (please note that we cannot deliver to a PO Box number or hotel address).
Frequently Asked Questions
We take great care to ensure that the details and descriptions of our home decor products on the website are correct at all times. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Please be advised that as the pottery products are all individually handmade, they will vary in size, weight and shape, however the overall design is the same.
All prices stated are inclusive of VAT. Delivery charges are as follows:
Up to £8 £8.01 upwards Next day (Mon-Fri,orders must be placed by 12noon)
£3.00 £4.95 £12.95 (Please call to arrange this.)
Stock permitting we aim to despatch items within 2 working days after clearance of payment, to arrive with our UK customers within 5-7 working days. For any items out of stock we will contact you to advise an estimated delivery date and check if the item is still required.
For overseas deliveries, please contact us. Some items may not be sent abroad as we cannot take responsibility for any breakages.
While we hope that you are delighted with your home decor order, we understand you may want to return an item. Please make all returns to us within 14 days of receipt and we will offer you an exchange, refund or credit note, providing goods are in perfect condition.
The parcel and its contents are, however, your responsibility until they reach us. We advise that you request proof of postage from the post office when returning goods, as we cannot refund or exchange items that are broken or lost during return transit. Please note that the cost of returning goods is at your expense.
In the unlikely event that your order arrives damaged or faulty we will be happy to offer an exchange or refund provided we receive notification within 24hours of you receiving the item and we will require that your return is made within 14 days of receipt. We will cover the cost of returning an item in this instance.